In the following we will give you answers to frequently asked questions. These are arranged according to topics. If you cannot find an answer to your question, please send us a message using the contact form below.
Questions and answers:
For the actual purchase you will need, for example, your credit card number, depending on the payment method.
However, you do not enter any personal data in the app itself – you can book “anonymously”.
Yes. Both as an unregistered day guest and as an overnight guest you can book for several persons.
As a registered user (e.g. overnight guest) you enter your data and the data of your fellow travellers one after the other. If you want to use the app anonymously as a day guest, just enter the total number of people.
Yes, for example directly at the EC card terminal of a supermarket. If you select “Print” in the app for the spa card to be printed, you will receive a code and a PIN. You enter the code into the terminal and confirm with the PIN.
The application is also available on this website and – in some cases – on the homepage of your landlord if you have booked accommodation.
However, if you want to take advantage of price advantages e.g. in restaurants, at events etc., you need the App.
If you book a spa ticket as an overnight guest, a signature field appears after the booking. Here you only have to confirm the correctness of your personal details and sign digitally.
I am travelling with my family or with a group and have bought spa tickets with the app for everyone. Can I now distribute these spa tickets to the individual persons?
Yes, you tap on “Kurkarte” and use the “share” option in the view of the Kurkarten you have purchased. Now you can forward the IDs of the individual spa cards e.g. by e-mail to the smartphones of other people.
Were you logged in when you bought them and are you logged out now? Then log in again. The purchased spa ticket is visible again.
I have confirmed the accuracy of my information for the registration certificate, but I can no longer access the registration certificate.
If you have confirmed the accuracy of your information for the registration certificate, it will be automatically forwarded to your accommodation, as they are responsible for receiving and keeping the registration certificates for one year.
I have purchased a tourism tax card. Where do I see it in the app? How can I show it at a control?
You can access purchased tourism tax cards by tapping or clicking on cards at the bottom left.
You will then have an overview of all your tourism tax cards – past cards, currently valid cards and possibly cards that will only become valid in the future.
In the card overview, you will find a downward pointing arrow next to each card on the right. If you tap/click on it, you can view the respective card in full.
I have purchased an annual tourism tax card. Where do I see it in the app? How can I show it at a control?
You can access purchased tourism tax cards by tapping or clicking on cards at the bottom left. Here you will also see your annual card.
If I buy a spa ticket with the app, I can take advantage of some discounts in shops, restaurants etc. (e.g. reduced admission, free cup of coffee, …) But I am only interested in certain offers. Can I filter them?
Yes. when you register in the app, you can store preferences and favorites in your profile. If you tap on “Preferences”, these will be displayed with priority.
If I buy a spa ticket with the app, I can take advantage of some discounts in shops, restaurants etc. (e.g. reduced admission, free cup of coffee, …) How do I do that?
If your spa ticket is currently valid, tap on “Benefits”. Choose what you like and select the voucher and show it in the shop, restaurant or similar to redeem.
When you arrive at your holiday accommodation, a QR code will be posted there. If you scan it, the data of your accommodation will be automatically transferred and you do not need to type it in.
You tap on “Spa map” and then on “Show” of your current spa map. It will be displayed on your smartphone.
If you are staying in a hotel, holiday accommodation or similar, you are legally obliged in Germany to fill in a registration form.
Can the guest make the digital payment of the spa tax and fill out the registration form directly via my homepage?
Yes, you can integrate an area on your homepage where the guest can make the digital payment of the spa tax directly to the municipality and create his registration form.
Do I have to collect the spa tax from the guest as before and pay it to my municipality or tourist office?
No. With the WELCMpass, the guest pays the spa tax directly to the municipality. You will receive a message by e-mail to check whether the spa tax has been paid – there is no need for you to collect and forward the spa tax.
How do I create a QR code for my accommodation that I can send to guests and post in the accommodation?
With the access data you received from your municipality, log in to the backend. Search for your accommodation or create a new accommodation.
Afterwards you can use the button above to generate the QR code for your accommodation and send it to your guests. (see image).
I have multiple vacation rentals or multiple locations for my lodging businesses. How can I make them known to the system?
In the management application, select Accommodations in the left margin. Once selected, you will see a plus sign in the upper right with the word New next to it. For each of your accommodations, select this one and enter the data of the corresponding accommodation. Guests will be able to see and select these accommodations in the WELCMpass app.
If you click on the name of one of your accommodations, you can generate a QR code for this accommodation. Post the QR code in the accommodation; your guests can then scan it and pay their tourism tax and generate the registration form.
I would like to provide special offers which can be redeemed by customers when the spa tax is paid. What do I have to do?
Please inform your local authority of this. They will set this information so that it is automatically visible to guests in the WELCMpass app.
You set the fees in the WELCMpass Management Tool. The information is automatically transferred from the app.
In your WELCMpass Management Tool you have a detailed overview of all spa fees paid. If a guest pays their spa tax via WELCMpass, this is directly visible in your management tool.
Yes, you can assign read-only or write access to employees.