FAQs – WELCMpass

Quick guide

TestKunde — Tue, 25 Jan 2022 06:19:22 +0000

The app automatically informs you about your guest tax obligation – or you scan the QR code with your smartphone, which is displayed in your guest room/holiday accommodation.

You purchase the guest card directly via your smartphone – anonymously or with registration (required e.g. for obtaining an annual guest card and using discounted guest tax rates).
You trigger the payment directly via your smartphone.

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Do I have to use the app?

TestKunde — Tue, 25 Jan 2022 06:17:55 +0000

The app is also available on this website and – in some cases – on the homepage of your landlord, if you have booked overnight stays. However, if you want to use price advantages e.g. in restaurants, at events etc., you need the app.

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Misposting

TestKunde — Tue, 25 Jan 2022 06:17:00 +0000

If you have made a mistake in booking, you can cancel and re-book up to 3 days before arrival. For cancellation after the scheduled start of the trip, please contact the tourist information.

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Cancel

TestKunde — Tue, 25 Jan 2022 06:15:59 +0000

You have the possibility to cancel your guest card up to three days before arrival. To do this, simply call up your guest card and select „Cancellation“. If you want to cancel after the actual arrival, please contact the tourist information directly.

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Create account

TestKunde — Tue, 25 Jan 2022 06:15:13 +0000

Go to municipality and select a municipality. On the login page, select „REGISTRATION“. Enter your data and click on „Next“. Now you will receive a code by mail. Enter it and complete your registration.

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Buy card for another person

TestKunde — Tue, 25 Jan 2022 06:13:59 +0000

Purchase a guest card as usual with the data of the person for whom you want to purchase a guest card. Then tap on „Guest card“ and use the „share“ option in the view of the guest cards you have purchased. Now you can forward the IDs of the individual guest cards to the smartphones of the other persons, e.g. by e-mail. Be sure to tell the person the PIN that is displayed to you.

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Buy for groups

TestKunde — Tue, 25 Jan 2022 06:13:08 +0000

Each person in the group needs his own guest card. You can forward them after the purchase. Purchase a guest card with the data of the person for whom you want to purchase a guest card. Then tap on „Guest card“ and use the „share“ option in the view of the guest cards you have purchased. Now you can email the IDs of each guest card to the other person’s smartphones. Be sure to tell the person the PIN that is displayed to you.

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My guest card is gone

TestKunde — Tue, 25 Jan 2022 06:11:55 +0000

Were you logged in when you bought it and are logged out now? Then log in again. The purchased guest card is visible again.

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Why do I need a PIN?

TestKunde — Tue, 25 Jan 2022 06:11:01 +0000

With the PIN, you ensure that the guest card only reaches the person who is supposed to receive it.

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Split guest card again

TestKunde — Tue, 25 Jan 2022 06:10:02 +0000

A card that has already been split can be split again. The card is valid only on the device with the current PIN.

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